Privacy Policy
Effective: September 2026
Who We Are
This Privacy Policy explains how Kings AI Automation Pty Ltd (ABN 31 697 368 282), based in Kilmore, Victoria, Australia, handles personal information. We handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you have any questions, you can reach us at admin@kai-auto.com.
Information We Collect
When you use our contact form or book a discovery call, we collect the details you provide: your name, email address, phone number (if you give one), company, role, preferred contact method, and any message or project details you include. When you use the assistant on our website, we process the messages you send it. We also collect basic, privacy-friendly analytics about how the site is used (for example, which pages are visited) so we can improve it. If advertising or additional analytics tools are switched on, they may collect further usage data as described under Cookies and Tracking below.
How We Use Your Information
We use your information to respond to your enquiry, to schedule and confirm discovery calls, to provide and improve our services and website, and to communicate with you about your enquiry or engagement. We do not sell your personal information, and we do not use it for any purpose beyond those described in this policy.
How We Store and Protect It
Enquiry and booking details are stored in our secured database. We encrypt data in transit, and at rest where we host it, limit access to authorised people, and follow industry best practices for data handling. No method of transmission or storage is ever completely secure, but we take reasonable steps to protect your information from misuse, loss, and unauthorised access.
Service Providers We Share With
We use trusted third parties to run the website and respond to you, and we share only what is needed for each to do its job: email delivery (Resend), discovery-call scheduling (Google Calendar), privacy-friendly website analytics (Plausible), and our website assistant, which is powered by a third-party AI provider that processes the messages you send it. When you book a call, we may send your booking details to our team by SMS through Twilio. Where advertising tools are switched on, advertising platforms such as Google, Meta, and LinkedIn may receive limited data to measure how our ads perform. These providers process data on our behalf under their own terms.
Cookies and Tracking
Our core website analytics (Plausible) does not use cookies and does not track you across other websites. If advertising or additional analytics tools are switched on, they may set cookies when you visit. We show a notice about our use of cookies, and you can control or clear cookies at any time through your browser settings.
How Long We Keep It
We keep enquiry and booking information only for as long as we need it for the purpose it was collected and to meet our legal and business obligations. After that, we delete or de-identify it.
Overseas Recipients
Some of our service providers may store or process information outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with this policy and with Australian privacy law.
Your Rights
You can ask us for a copy of the personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it. Email admin@kai-auto.com and we will respond within a reasonable time. If you have a concern about how we have handled your information, you can also contact the Office of the Australian Information Commissioner.
Changes to This Policy
We may update this policy from time to time as our services or legal obligations change. The current version will always be available on this page, with the effective date shown below.